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Terms and Conditions

Despatch Policy
While every effort has been made to ensure that all items are shown in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally despatched within 48 hours. Where orders are received at a weekend, they will be processed on the next working day, ie, Monday, with exception of a bank holiday (UK). If your item is not in stock, we will place it on back order for you. If we are unable to despatch your order within seven days, we will contact you by email with an estimated despatch date and offer you the option of cancelling the order.

Acceptance and Completion of Orders
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order. Non-acceptance of an order may be a result of one of the following:
  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
Returns and Refunds
If you are not satisfied with your goods please contact CMS will always aim to replace or refund damaged, faulty and missing items which are reported within three weeks of despatch. CMS may refuse to refund or replace damaged, faulty and missing items which are reported more than three weeks after despatch. If you have ordered the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie, they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us.

Your personal data supplied will be stored at CMS Oxford offices and only used to respond to you. CMS will not pass on your details to other organisations.

Secure ordering
The padlock image in your browser bar when you checkout tells you that you are ordering on secure pages. An additional sign is the fact that the URL in the address bar changes from http: to https:

CMS House Enterprises Ltd, is a limited company registered in England and Wales, registered number 9376700. Registered office: as above.

CMS House Enterprises Ltd is a wholly owned trading subsidiary of Church Mission Society, a company limited by guarantee.
Registered Charity Number 1131655 (England and Wales) and SC047163 (Scotland), company number 6985330, registered office: as above.